Tenants

Tenant Information 

Finding a Rental Property: Explore our available rentals and subscribe to our Property Alert Service. This subscription does not create a contractual relationship with Ray White. Our primary focus is helping homeowners find suitable tenants.

Viewing a Property: Contact the Letting Agent listed in each rental to arrange a viewing. Viewings may be held as open homes with other prospective tenants. Times depend on the property manager’s availability. Applications are processed after the first viewing before scheduling another.

Applying for a Rental : You must view the property in person before applying. Complete the application form, which can be found on our website, attached to your property of interest. Interviews may occur during viewings, at our office or via phone/email. Required documents include valid photo ID, recent pay slips, and rental or work references.

Reference & Credit Checks: After the initial interview, we will contact your previous landlord and employers and perform a credit check. Providing complete information increases your changes of being selected.

Tenant Selection: We based tenant selection on merit and consult with the property owner. We consider the application form, interview, references, and credit checks, focusing on rent payment ability and property care. We do not accept instructions that break the law or compromise tenant wellbeing.

Moving In Costs: Expect to pay two weeks in advance and a four-week bond.

Insurance : It is strongly advised for tenants to have personal contents and liability insurance. The landlord’s insurance does not cover your belongings.

Rent Payment :  Rent is to be paid via automatic payment, or bank visit. We do not accept eftpos, cash, credit cards or cheque on our premises.

Rent Arrears: We have a zero-tolerance policy for rent arrears. Missed payments result in a 14-day break of tenancy notice. Ongoing issues may lead to tenancy tribunal involvement.

Property Maintenance: Please visit our page headed : Maintenance Request Form – for more information in regards to property maintenance.

Complaints: If you have any concerns, please contact your property manager. If unresolved and you wish to progress further, please contact our office on 09 834 3456 or email us your concerns buywest.pm@raywhite.com.

Rent Increases: Rent increases can only occur after 12 months, with 60 days written notice.

Property Inspections: Landlords cannot inspect the property more than once every four weeks. We typically conduct four inspections per year with a minimum of 48-hours notice.

Selling the Property: If the landlord decides to sell, they must notify the tenant in writing. Rules vary depending on whether the sale includes tenants.

Notice to Vacate: Tenants must provide at least 28 days’ written notice unless otherwise agreed upon with the landlord. The most common form of written notice is via email to your property manager.

Returning Keys: Return keys to our Office promptly on your move-out day unless alternative arrangements have been made with your Property Manager.

Bond Refund:  After key return, your Property Manager will complete the final inspection and arrange for bond release, provided there are no outstanding issues.

Complaints About Your Property Manager: Kindly contact our Office on 09 834 3456 or email your concerns to buywest.pm@raywhite.com and CC our Business Owner, Diane Stevenson, diane.stevenson@raywhite.com