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Information for Tenants and Prospective Tenants

Finding a Rental Property: If you’re looking for a rental home, we invite you to explore our available rentals and subscribe to our Property Alert service. Registering for this service does not establish a contractual relationship with Ray White. Our primary commitment is to our homeowner clients, and our role is to find suitable tenants for their properties.

Viewing a Property: Each property listing under Available Rentals includes contact details for the Letting Agent. Contact them to schedule a viewing. Property viewings are often conducted in an “open home” style, with multiple prospective tenants present. Please be aware that viewing times depend on the property manager’s availability. Applications following a viewing will be processed before scheduling another viewing.

Application and Interview: To be considered for a property, you must have viewed it in person. Please fill out and submit one of our rental application forms on our website. Interviews can take place during property viewings, at our office, or through telephone/email communication. Applicants are required to provide a valid photo ID, the most recent payslip, and any rental or workplace references they have.

Reference Checks: After the interview, we conduct further checks by contacting your previous landlords and employers and performing credit checks. Providing thorough information about your past tenancies and landlord contacts increases your chances of being considered for our properties.

Tenant Selection: Tenant selection is based on merit and done in consultation with the property owner. We assess information from the registration form, interview, references, and credit checks. Factors like the ability to pay rent regularly and take care of the rental property are essential in our decision-making process. We do not accept instructions that contravene any laws or compromise the well-being of tenants.

Moving In Costs: Typically, moving into a property involves paying around six weeks’ rent: two weeks in advance and a four-week bond.

Insurance Requirement: You must have personal contents and liability insurance, as the landlord’s insurance does not cover your possessions.

Rent Payment Options: You can pay your rent through automatic payment, Eftpos, or by visiting our bank. We do not accept cash, credit cards, or cheques.

Rent Arrears: We have a zero-tolerance policy for rent arrears. Missing a payment will result in a 14-day breach of tenancy notice, and if the issue persists, we may apply to the tenancy tribunal.

Property Maintenance: If repairs are needed, fill out a maintenance request form on our website, and we will coordinate a contractor to address the issue.

Complaints: If you have any concerns or complaints, contact your Property Manager. If the issue remains unresolved, follow the steps outlined on our complaints page.

Rent Increases: Rent can only be increased 12 months after the tenancy starts, and you must receive at least 60 days’ written notice.

Property Inspections: Landlords are not permitted to inspect the property more frequently than every four weeks. We recommend around four inspections a year, and a 48-hour notice is given to tenants.

Selling the Property: If the landlord decides to sell the property, they must notify the tenant in writing. There are specific rules depending on whether the property will be sold with or without existing tenants.

Notice to Vacate: Tenants must give at least 28 days’ written notice to end the tenancy, unless the landlord agrees to a shorter time.

Returning Keys: Return the keys to our office on the day you vacate or make alternate arrangements with your property manager.

Getting Your Bond Back: After keys are returned, your Property Manager will conduct the final bond inspection and arrange the release of your bond unless there are outstanding issues.

Complaints About Your Property Manager: Visit our complaints page on our website to address any concerns.

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