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What our clients say about the Buy West Property Management Team


I have been a client of Ray White Property Management Te Atatu for over 12 years.

I have always found their service to be of a high professional standard and considering I live in Perth, Western Australia, it is very easy to communicate with them via e-mail and always get prompt replies to any queries.

They are always on top of any maintenance issues and get things done in a timely and efficient manner.

I have always had the highest standard of tenants and appreciate the processes Ray White have in place to ensure my property is well looked after.

I highly recommend their services to anyone looking for a ‘tried and true’ property management service.

Philippa Turvey


Dear Natalie and the team at Buy West Property Management,

Ray White Buy West Property Management has managed my rental property for the past 4 years.

As I am not living in New Zealand, I have relied on them to keep everything running smoothly.  During this time they have not let me down.

They have diligently and professionally, organised maintenance, liaised with the tenants, coordinated inspections and accordingly made sound recommendations in order to keep the house in good condition. They have also ensured that the rent is up to date, organised rent increases when due, marketed the property as a rental and placed new tenants when needed and kept accurate records that I could access for my accountant even 2 years down the track!. The on-line system is certainly an excellent facility for accessing records.

When I decided to sell the property they worked in conjunction with the salesperson to ensure the tenants rights were up-held, whilst still ensuring access for buyers so it could be sold.

I didn’t have to worry about my property as I knew it was being taken care of and that Buy West was ensuring the tenant and I were fulfilling our respective obligations under the Residential  Tenancies Act.

For stress free property management I highly recommend Buy West Property Management – they are very professional and their staff are friendly, helpful and knowledgeable in their field.


Geoffrey Harvey.


Hi Vlad,
You have been great to deal with – very efficient – and lived up to the recommendation I was given by the Yuraks.



It’s good to have you on my side Obayd. The house does look nice, am also looking forward to the new roof. I appreciate your method and manor in seeing it through. Regards Lindsay.


Dear Diane,
I just would like to submit my grateful thanks to your company, and that Gibson Lee has been a great property manager in all the aspects of managing my father’s property in .
Around mid of last year, we were so struggling dealing with our previous property manager from another company.  At that point of time, tenant was in arrears of a total over $2000. We was referred to talk to Gibson by a friend, who is a real estate agent working for Barfoot and Thompson. After two meetings with Gibson at our home and the Ray White office, we decided to transfer the management to Ray white Te Atatu office .
By experiencing the dramatic different level service from Gibson for last four months, I am so glad that I made the right decision. Gibson has been so helpful and experienced to deal with previous arrears owned by tenants, and even more, he has chased back over $3000.00 overcharged management fee from the previous company for the management of previous two years.
I would certainly recommend Gibson Lee to my friends and families when they need property management service. 
Thanks again for all the efforts.
Kind regards
Kelvin Gao



My husband and I are thoroughly enjoying our lives without any worries whatsoever as Natalie McKeown has taken care of the entire needs of our rental property.

From finding good tenants, all maintenance needs, care of the rent being paid and absolutely every need you could think Natalie has taken care of everything.   Natalie has been so easy to deal with in every way.

My husband and I have owned and managed several rental properties over the years, some of whom we took care of ourselves and then moved on to using property managers as rentals can be very stressful as we found out.   We have used other property managers over the years but we have found Natalie to be excellent and are thrilled with the service we have received from Natalie.


Annette Richards


Hi Obayd,

My Son and his wife were very impressed by you and your attention to detail.
Well done.

Regards  Nancy


Hi Diane,

A note to say how much I appreciate what Natalie is doing for me, and will be doing for me.

She is so efficient, and helpful. My heartfelt thanks to her.

Grace Learmonth-Lo


Vlad Muhin recently got us a great tenant for our property. Vlad’s service was absolutely first class and very professional. He had a lot of good advice and suggestions. He was focused on getting us the best tenant not just pushing the first person who came along in the door – if he was not keen on a potential tenant he said so to us. We would definitely recommend Vlad – he put a lot of time into our rental.



A quick note to commend the work that Natalie is doing.  She is clearly a good thinker and somebody who gets out there and makes things happen.  Must be great to have people like that on the team!

Miles Stratford, Methminder


Hi Vlad, Thank you for helping us find good tenants in just one weeks time. Your familiarity with the area and knowledge of the process was extremely helpful. You were also very careful with choosing the right tenants for us. I hope we will get to work together again in the future. I will definitely recommend you to anyone who has the same need. Kevin Cai


To whom it may concern

Re: Natalie McKeown

Ms.Natalie McKeown has been our Property Manager since 2008, during which time she has provided excellent support in looking after the property, conducting periodic inspections, looking for best tenants etc., At all times she found to be co-operative and very helpful. I have been very pleased with the performance of Natalie in these years. She always tries hard to get good tenants, that is her asset. I am very impressed with her approach/professionalism and speed at which she is able to discuss with me about my property, tenant it etc. Finding a perfect tenant and ensuring all minor maintenance work was done all in a very short time was an added bonus. She is fantastic woman and it is an honour to have had her manage and care of our property.

Rojaa Narayana


Vlad, I have found your assistance since I began working with you to be professional, timely and very efficient. I appreciate that your job is not always the easiest and value the effort you put in on my behalf with letting my properties. Your communication in regards to any issues is exceptional. Thank you very much for your assistance, you make things much easier for me. Regards Jenny

To Whom It May Concern

This is to confirm that Natalie McKeown has been our property manager for the last one and a half years and we are very happy with the way that she conducts herself pertaining to our rental properties.
She is proactive and informative and manages our accounts with integrity, always willing to offer her assistance and had an excellent rapport with the candidates for our rental properties.
She would be an asset to any employer and we recommend her for any endeavour she chooses to pursue and will be glad to be a reference for her if ever it’s required.

Regards, Conrad & Pinky Alcantra


Vlad your prompt respond to assist us with finding a tenant for our property is greatly appreciated .You following up & finding us a tenant within 2 weeks during festive period is fantastic . I will definitely have you in my mind when I next need a tenant and will No Doubt refer you to any one looking for a tenant for their properties . Regards Shirley Tan


To Whom it may concern:
PTD Investements Ltd appointed Natalie McKeown to manage our properties from March 2010.

We found Natalie acted really professional as a property manager.  She is really reliable and never let us down and has a nice personality.  She always gives us good advice for any issue we need to make a decision on, and follows up our queries with efficiency.  We are really happy for her service and highly recommend Natalie to my friends to manage their properties.
Yours Truly,

Tracy Lai,

Director, PTD Investments Ltd


Vlad, I just wanted to say thank you so much for finding a good tenant for my rental property. It only took you two weeks to find a suitable tenant on my behalf. The best part of the experience I had in dealing with you was your professionalism and your knowledge of the rental mark. I would like to utilise your services again if I have more properties to rent or property related issues. Thanks Paul



This letter serves as reference for Natalie McKeown,
Natalie has been our Property Manager for past 2 Years.
I have found her to be extremely knowledgeable about her work.
She has been very effective in maintaining relations between the Landlord and Tenants.
Peace of Mind is what Natalie is all about.
I am not only looking forward to have Natalie as our Property Manager in future but also requesting her to take one the Management of My second property with effect today.
I wish her all the success in life.

Anil Bhatia


Dear Vlad,
In response to referencing the service you provided me and my family as a tenant for your establishment. First of all I would like to add the high level of professionalism you and your team provided, in the time of my stay and vacating of your property. You provided an outstanding effort of respect in the processes of it all. I would gladly Recommend you to manage any property to those I know and would not hesitate to do business with you in the future.


This letter serves as reference for Natalie McKeown,

Natalie has been an exceptional property manager for us over the past few years.

We’re very pleased with her work. She is a kind and responsible person,  also she’s very experienced and conscientious about her work and always willing to do more to make her work perfect.

We highly value her knowledge about property management and communication with the landlords and tenants.

She really is competent for being a good property manager.

The work she did for us is greatly appreciated.

We’d like Natalie to be our property manager in the future.
Catherine Leighton

To whom it may concern:

Natalie has been our family’s Property Manager for the last 18 months. Natalie seems to be well connected and is able to secure quality tenants within a short time frame. When we were new to property management, Natalie guided us through the process with ease and only involved us if essentially needed- taking care of everything else. I also note she was patient with our several (some repeated) questions and has been quick in responding to emails and calls- providing us with good service each time. As a result I have directly suggested Natalie to two of my close friends, who have also been very impressed by Natalie and their business interactions with her. I have no problem recommending Natalie as an excellent Property Manager.

Thank you, Darren Mendonsa


To Whom it may concern:

Natalie McKeown has been my property manager since 2008.  Natalie has great communication skills, always keeping me informed of the status of my property.  She has organized numerous repairs & improvement work at my property, she made insurance claims and met with various people on my behalf including insurance assessors, tradespeople, valuers, local Council and real estate salespeople.  Natalie organized for my house to be put on the market for sale, and after I decided not to sell it, she rented it to great tenants.  I find her knowledgeable, reliable, professional, organized and an excellent property manager.  She has a great knowledge of Tenancy Law and all aspects of property management which is very important to myself as a property owner.  As I am not in New Zealand I rely on Natalie to take care of my investment property and have no hesitation in recommending her as a property manager.
Mei Bai


This letter serves as reference for Natalie McKeown,

Natalie has been our property manager for the past 2years,

I found her to be enthusiastic, knowledgeable and conscientious about her work

and always willing to go that extra mile.

Her knowledge about property management is exemplary.

Her interaction with the landlords and tenants is of the highest order.

We are looking forward in continuing working with Natalie as

our property manager in the future.

Regards, Portia Turner


This letter serves as reference for Natalie McKeown:

Natalie has been my property manager about 1 year.

She’s so professional at property management.  I was truly impressed.  Natalie was always very punctual, Honest, helpful and contactable whenever I needed her.  I only ever had to ask for something once, she always got back to me with an answer.  There is no doubt that we would be approaching Natalie again if we are in the position of renting a property at any time in the future.  Also, we will have no hesitation in recommending her to our friends & families.

Kevin He and Sunny Sun

To Whom it may concern:

Natalie McKeown was my property manager for a period of 12 months.

During this time I always found Natalie to be extremely professional and respectful in all her dealings with me.

If i ever had any questions regarding my tenancy, Natalie always responded quickly and in full detail to answer these questions.

The main attributes that Natalie has demonstrated are: Respect towards me, timely responses to queries, professionalism.

I would have no hesitation in recommending Natalie as a property manager.
Yours truly,

David Sharratt.